Love Frocks Deliveries & returns
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Q How will Love Frocks send me my dress?
A We’ll send your dress by Special Next-Day Courier or first class recorded delivery depending on which you prefer, Monday-Friday, so it’s guaranteed to be with you the next of your order – but please make sure someone is there to sign for it! The delivery will happen between 08:00 – 18:00 on the day.
If you just can’t wait you can for it to be delivered pop into our showroom Love Frocks, 68 Main Street Frodsham Cheshire WA6 7AU and have a try on of all our fabulous dresses.
Q How much does shipping cost?
A Garments are shipped to you by Special Next-Day Courier, which costs just £7.00. Return shipping is free if you can drop it off at the Post Office using our pre-paid return envelope.
Delivery on a Saturday costs £15.00.
Q How do I return my dress?
A It’s easy.
After your event, just pop the dress back into the pre-paid Royal Mail envelope and take it to the Special Delivery section at your nearest Post Office. Hold on to your postage receipt just in case something should go wrong.
There’s no need to clean it or to iron it – our expert dry-cleaner takes care of that.
Late Returns (Naughty!)
Returning your dress late can be a bit of a disaster, for us and for you. It will cost you money (up to 30% of the rental price per day), and it could also leave a fellow Love Frocks girl stranded. So please return your dress on time, and in return we promise to always have something beautiful for you to wear.
If you are super naughty and do not return the dress within 5 days of end of your rental, we will have to charge you the full retail price. Please do let us know as soon as possible at firstname.lastname@example.org if you think you will be late returning your dress.
Q What if I want my dress delivered to an address other than my home? Like an office or a hotel?
A That’s no problem, as long as it’s a secure location and not a P.O Box. Please put the name of the hotel or office in the address and on the top line, the name of the person who has a reservation at the hotel. Please ensure that security or a concierge at that location is ready to take delivery of the dress and sign for it.
Q What if I miss the pick-up or misplace/lose my return envelope?
A If you misplace or lose your pre-paid return envelope and shipping label, you’ll need to pop into the Post Office and buy another one. If you need any help, do get in touch with us on email@example.com